Statements by BANKS: Spin Doctor or Continued Deception

In reading several articles this week, I was struck by ONE STATEMENT.  This statement was made by one of the largest banks with many internet reports of fraud-gate, foreclosure-gate and stupid-gate. The statement is an oxymoron on its face.  

 Bank of America emphasizes that borrowers who are current on their loans aren't getting thrown out on their ear  - Bank of America Home Loans spokesman Rick Simon 

What kind of stupid  remark is that?   This is possibly the most blatant attempt to cover-up the truth with the obvious.   Bank of America is well on its way to becoming a true laughing stock.  Read it again:

 Bank of America emphasizes that borrowers who are current on their loans aren't getting thrown out on their ear - Bank of America Home Loans spokesman Rick Simon 

Who in the world would EVICT anyone that is CURRENT on their "alleged"   loans?  So, what is your vote? Do you think this is just a moronic statement -  or a revelation of  a planned deception?


Dig much deeper behind the words and what you are seeing is either complete ineptitude with  a spin doctor that has no clue what is going on. OR,  (the explanation that  leaves me speechless) callous disregard for customers  and a plan to not deal with things in a legal way.


Last month another statement that caught my eye:
Bank of America spokesman Richard Simon said the bank “recognized past inadequacies and disappointments in our service levels” and had made “many changes leading to tremendous strides.”


The above statement was made in response to 4,327 complaints by customers to the BBB in past three years.   I guess processing false documents to evict people is the best improvement in customer service you can do. 


BANK OF AMERICA is not alone.. Chase has was rated "F" by the BBB last month. 
Chase spokesman Tom Kelly said  that his company “offered struggling borrowers more than 975,000 modifications since the start of last year.”  Notice they said OFFERED not granted


From personal experience I know Chase reps are nice and sweet but bottom line is  after you hang up - what happens behind the scenes is not helpful to many.  .   I have not looked up  how many have been granted - that is for another day. 


When you read news reports you have to look at what they ARE NOT saying.  Otherwise we will be doomed to be brainwashed sheep, believing the spin doctors for  the rest of our lives.