Watch the story of LILY Washington whose experience typifies many experiences in 2009 and 2010. Foreclosed on during modification and bank has no record. Yeah right. The foreclosure clean up crew THREW OUT her son's purple heart while she was was tending to his medical needs overseas (MILITARY) .... need we say more. Some think this story is false - I do not know the woman but after visiting courts and witnessing first hand the callous treatment of banks and the simiiar stories (with documentation) I have to err on the side of Lily Washington until I see proof that there was no communication. People SAVE YOUR DOCUMENTATION. TAPE RECORD all phone calls unless it is illegal in your state to do so.